Unlike the car2go app, the REACH NOW app does not display the PIN for the fuel card of your car2go vehicle.
If you have to refuel your vehicle in order to continue your journey, you can call the car2go hotline at+49 30 233 40 110 to ask for the PIN of the fuel card that you can use for payment at the gas station. Please provide the licence plate of your vehicle to the car2go hotline agent. The fuel card can be found in the glove compartment.
Alternatively, you can handle the fuel costs yourself and have car2go reimburse you afterwards. Please send the original receipt and your bank details to:
car2go Deutschland GmbH
Unfortunately, free minutes for refueling the vehicle cannot be credited to your account in the REACH NOW app.