Please always make sure that you enter your PIN correctly in the app to pay for your trip, otherwise payment in the app is not possible. If you have forgotten your PIN, please reset it before booking a FREE NOW trip. Unfortunately, it is not possible to reset your PIN during an ongoing FREE NOW booking.
In individual cases of a bad internet connection or server problems, there may be difficulties while paying for a FREE NOW trip via the app. We ask for your understanding.
FREENOW has introduced a new payment service that authorizes the payment method BEFORE the ride and then debits directly at the end of the ride.