First check under "bookings" whether there really was a double booking. If this is the case, simply reply to the corresponding invoice e-mail and we will take care of it.
Articles in this section
- Single tickets
- Day ticket
- Surcharge SchnellBus/1st class
- Can I buy HVV Anschlusstickets with the REACH NOW app?
- Is it possible to take additional passengers with me?
- Are children's tickets available?
- Can I take my dog?
- Is it possible to take luggage or a stroller with me?
- I would like to take my bicycle with me, how does that work?