If you are having issues with starting your rental please go through the following steps to unlock your TIER and enjoy your ride.
- Search, select and tap on the scooter you want to unlock on the map in the app. Tap on "Rent" to confirm. Then accept the terms and conditions and privacy statement by clicking "Accept". Choose the payment method of your choice and finally you will be asked for the PIN.
- Is your scooter still locked? Make sure you started the correct scooter by comparing the number on the QR-code on your scooter with the number in your app. If they don’t match, you might have unlocked another scooter nearby.
- To start riding you’ll need to get your TIER rolling first. Push off with your foot 3-4 times to get going and place both feet on the footboard when you’re ready to accelerate. Press down on the right lever to gain speed.
- We advise you to not to press all the way down your first time riding.
If you are having issues with ending your rental please check the following:
Are you sure you’re inside the business area and not in a no parking zone?
Please check if you are unsure. Rentals outside of the business area or inside no parking zones cannot be ended. You might also be unable to end your ride if you find yourself on or too close to the border. Please repark and end your ride once fully inside the business area/outside of the no parking zone.