I can’t start my ride
- Find and select the scooter you want to unlock on the map. Tap "Rent" to confirm (see image). Select your preferred payment profile and confirm the payment by entering your PIN. Your Voi ride begins.
- Does your scooter remain locked? Please compare the number on your scooter's QR code with the number in your app to make sure you are in front of the right scooter. If the numbers do not match, you may have unlocked another scooter in the immediate vicinity.
- To get the scooter rolling, step with your foot 3-4 times to get started and put both feet on the running board when you are ready to accelerate. Push the gas-button to accelerate.
- We recommend not to press all the way down the first time.
I can't finish my ride
Make sure you’re inside the Voi zone and not in a no-parking zone.
If you are unsure, check again. Voi rides can only be completed in the coloured area you see in the map. Rides outside this zone cannot be terminated. You may also not be able to finish your ride if you are too close to the border of the zone. Please drive your Voi Scooter further into the business zone and try again.
In case you still cannot end your Voi rental, please contact Voi directly via the number displayed in the “Active bookings” screen.