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Payment & refunds

All about payment methods, vouchers, and requesting refunds

  • How do I pay in the REACH NOW app?
  • I have received a voucher/promo code. How do I redeem it?
  • I have multiple vouchers. Which will be used first for payment? Can I use more than one voucher for the same payment?
  • Can I use a business payment method for my business trips?
  • Authorization of the payment method when booking a trip
  • Where can I find the invoice for my ride?
  • Can I change my payment profile or billing address after booking?
  • I have an outstanding payment, but I am unable to pay with my credit card or PayPal. What can I do?
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